Contact us: email support@hoopaxis.com and we'll get back to you as soon as we can. Tell us your device model, iOS version, and the camera mode you were using — a screenshot helps too.
Getting started
What do I need to use HoopAxis?
An iPhone or iPad running iOS 17 or later, a phone tripod, a standard orange basketball, and a hoop — ideally with a net. No account is needed to train.
Which camera mode should I use?
Side grades your form and calls makes and misses. Front is best for alignment but can't see the hoop, so it grades form only. Scoreboard tracks attempts, makes, and where you shoot from. See Camera modes for placement.
Can I use HoopAxis with a rebounder?
Yes. One shooter plus a helper who rebounds and passes back works well — the helper should wait low and wide and step aside before each shot. See Shooter + rebounder.
Accuracy
A shot was called wrong. How do I fix it?
Turn on Voice Correction in Profile › Voice Feedback, then say “flip result” right after the shot. The last shot's make/miss flips and your stats use the corrected call.
Shots aren't being counted.
Usually the ball leaves the frame or the hoop wasn't confirmed. Back up or switch to 0.5× so the whole arc fits, and confirm the hoop before you start. The troubleshooting table covers the other common causes.
My session ended on its own.
HoopAxis ends a session to protect your data when the phone overheats, the battery drops below 10%, storage runs low, or nothing happens for 15 minutes. Your shots up to that point are saved.
Account & privacy
Do I need an account?
No. Training, analysis, and your history all work without one. You only sign in to join Community leaderboards or to use Pro cloud backup.
Where is my data stored?
On your device. Shooting analysis runs on the phone and your video stays there. Anonymous usage stats are off until you turn them on in Settings › Privacy. Read the full Privacy Policy.
How do I delete my data or my account?
Delete players, sessions, or shots from their screens in the app, or uninstall HoopAxis to remove all local data. If you created an account, delete it in Settings › Account & Cloud › Delete Account — this also removes anything you published to Community.
Is HoopAxis safe for kids?
Yes. Training collects no personal data at any age, there are no ads, and nothing is shared unless you opt in. Community is for players 13 and up, and players 13–17 need a verified guardian's consent before anything is published.
Plans & billing
What's the difference between Free, Pro, and Team?
Free is the complete on-device shooting coach. Pro adds depth, memory, 3D, and cloud backup. Team gives a coach or club tools for the whole roster and includes Pro for every athlete. See Plans.
How do I cancel or manage a Pro subscription?
Pro subscriptions are handled by Apple. Open iOS Settings, tap your name, then Subscriptions. Canceling keeps Pro until the end of the period you've paid for, and your data stays on your device.
I got a new phone. How do I get Pro back?
Sign in with the same HoopAxis account and Apple ID, then tap Restore Purchases on the Pro upgrade screen.
How does my team or club get HoopAxis Team?
Team is purchased by the coach or club on the web. Email us to set it up or to ask about a pilot.